Guaranteed Service Refund (GSR) Waivers and How Parcel Auditing Can Help

Author: akecskes
April 30, 2011

While FedEx and UPS guarantee the on-time delivery of your packages, not every shipment is on time. If they're just one minute late, you may be entitled to a 100 percent refund of the shipping charges. They will honor this guarantee—but only after you do some considerable legwork. This can get pretty complicated, especially if you ship hundreds of packages a week or month. After tracking your shipments, you need to find the late deliveries, call the carrier to fill them in on the details, and apply for your refunds—while going back and forth justifying all the details of each shipment. Parcel auditing companies like Lojistic can be a real time saver here.

Some companies will waive their right to late delivery refunds. Such waivers are often sold into a shipping contract by a small parcel carrier in “exchange” for some extra incentive or discount. In a UPS contract, a GSR waiver typically applies to all UPS services for the life of the agreement. You further agree to the tracking limitations described in their UPS Rate and Service Guide and Tariff/Terms and Conditions of Service. You may even agree not to use a Third Party to track your UPS shipments. Here again, parcel auditing companies like Lojistic can help you with shipping contract negotiations.

Lojistic highly discourages waiving your right to late delivery refunds. Virtually any incentive or discount offered by UPS and FedEx with a waiver can also be offered without a waiver. If you have a service refund waiver in your contract, Lojistic can still perform parcel auditing of your parcel and/or freight invoices and save you a lot of time, aggravation, and money.

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