Guaranteed Service Refund (GSR) Waivers and How Parcel Auditing Can Help | Lojistic [ ](https://www.lojistic.com)- Why Lojistic - [ All Inclusive. Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. 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Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. Parcel, LTL, truckload, ocean, rail, air freight. ](https://www.lojistic.com/carrier-connectors) - [ Industries Served Retail, eCommerce, 3PL, manufacturing, and more. ](https://www.lojistic.com/industries-served) - [ Roles Most Impacted & How Supply chain & logistics, procurement, finance leaders. ](https://www.lojistic.com/roles-most-impacted) - [ Use Cases How Lojistic helps manage and reduce shipping costs. ](https://www.lojistic.com/use-cases) - Platform Features - [ Global Analytics & Reporting Predictive analytics and scenario modeling for all carriers globally. ](https://www.lojistic.com/shipping-analytics-software) - [ Rate Optimization & RFPs Tech-powered data prep, strategy, and rate impact analyses. ](https://www.lojistic.com/rate-optimization-rfps) - [ Parcel and Freight Audit & Payment *+PAY* Carrier refunds and payments automated and made simple. ](https://www.lojistic.com/freight-audit-and-payment) - [ GL Coding & ERP Sync Automatically code shipping costs down to the order level ](https://www.lojistic.com/gl-coding-erp-sync) - [ Lojistic API & App Integrations Easily integrate normalized shipping data to your business systems. ](https://www.lojistic.com/api-app-integrations) - [Pricing](https://www.lojistic.com/pricing) - [About](https://www.lojistic.com/about) - [Company](https://www.lojistic.com/company) - [Culture](https://www.lojistic.com/culture) - [Careers](https://www.lojistic.com/careers) - [Partner Programs](https://www.lojistic.com/partner-programs) - [Security](https://www.lojistic.com/security) - [Media](https://www.lojistic.com/media) - [Ratings & Review](https://www.lojistic.com/reviews) - [Videos](https://www.lojistic.com/videos) - [Blog](https://www.lojistic.com/blog) - [Contact](https://www.lojistic.com/contact) [Create Free Account](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false) [View Demo](https://app.lojistic.com/demo) [ Log In](https://app.lojistic.com/demo/account/login?trackDemo=false) Guaranteed Service Refund (GSR) Waivers and How Parcel Auditing Can Help ======================================================================== ![Icon denoting blog author information in Lojistic’s content layout](/images/pages/blog/icon-author.svg)Rich Harkey ![Calendar icon used to display blog post dates on Lojistic’s website](/images/pages/blog/icon-calendar.svg)April 30, 2011 While FedEx and UPS guarantee the on-time delivery of your packages, not every shipment is on time. If they're just one minute late, you may be entitled to a 100 percent refund of the shipping charges. They will honor this guarantee—but only after you do some considerable legwork. This can get pretty complicated, especially if you ship hundreds of packages a week or month. After tracking your shipments, you need to find the late deliveries, call the carrier to fill them in on the details, and apply for your refunds—while going back and forth justifying all the details of each shipment. [Parcel auditing](https://www.lojistic.com/freight-audit-and-payment) companies like Lojistic can be a real time saver here. \[call-to-action\]Put your money back where it belongs: in your pocket. Learn more about a Lojistic parcel audit and see how much you'd save!\[/call-to-action\] Some companies will waive their right to late delivery refunds. Such waivers are often sold into a shipping contract by a small parcel carrier in “exchange” for some extra incentive or discount. In a UPS contract, a GSR waiver typically applies to all UPS services for the life of the agreement. You further agree to the tracking limitations described in their UPS Rate and Service Guide and Tariff/Terms and Conditions of Service. You may even agree not to use a Third Party to track your UPS shipments. Here again, parcel auditing companies like Lojistic can help you with shipping [contract negotiations](https://www.lojistic.com/rate-optimization-rfps). Lojistic highly discourages waiving your right to late delivery refunds. Virtually any incentive or discount offered by UPS and FedEx with a waiver can also be offered without a waiver. If you have a service refund waiver in your contract, [Lojistic](https://www.lojistic.com/) can still perform parcel auditing of your parcel and/or freight invoices and save you a lot of time, aggravation, and money. ![Rich Harkey Headshot](https://www.lojistic.com/assets/public/users/rich.png) Author Rich Harkey Rich Harkey Senior Strategy Manager Rich Harkey is a results-driven professional with extensive experience in the logistics and supply chain industry. As the Senior Strategy Manager at Lojistic, Rich leverages over three decades of expertise to help businesses improve their shipping strategies and reduce costs. With a deep understanding of the requirements of shippers and the operational intricacies of carriers, he excels in everything from optimizing business rules and managing carrier invoices to negotiating carrier contracts. Rich's comprehensive knowledge of the logistics industry, combined with his strategic insights and passion for data analysis, has enabled thousands of companies to gain visibility into their shipping expenses, driving impactful results. [« Previous Post](/blog/how-to-verify-residential-delivery-charges-using-shipping-audit-services) [Next Post »](/blog/using-freight-auditing-companies-to-unravel-parcel-shipping-contract-complexities) **Lojistic Blog** [Recent Posts](https://www.lojistic.com/blog) | [Categories](https://www.lojistic.com/blog/categories) Why Lojistic ---------------- - [All-Inclusive. Zero Cost. ](https://www.lojistic.com/pricing) - [All Modes. All Carriers. 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