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UPS Service Guarantee: What to Know Here are important things to know about a UPS service guarantee. When you ship a package with them in any way, they offer a UPS service guarantee. Here's an example. Say I want to ship a package to New York and want to ship it either next day air, next day air saver, or ground. It comes with a delivery guarantee. This means that they're going to guar...

Parcel Audit Defined Parcel audit is auditing your weekly carrier invoices to make sure they're righteous. It also makes sure you're paying the right amount every week. The three things you need to look for in a parcel audit are: Results Visibility Analytics The audit itself is a pretty commoditized service. A lot of folks do it. Also, a lot...

FedEx Service Guarantee Basics FedEx service guarantee agreements work similarly to those from UPS. They actually call their FedEx service guarantee clause, "The Money Back...

UPS Contracts: Changes to Know UPS contracts changed in 2019. I would say some of the most notable impacts have been in some of the surcharges. So, in 2018, UPS took a massive increase in their over-max fee. That's when you're shipping very large packages, whether it be long or heavy. That fee went from $300 to $650 by the end of the year. This year that fee is still in effect. This is...

Rate Negotiation Considerations Rate negotiation is an important thing for customers to understand. Customers ask, "What's the difference between the different types of negotiations?" And there is one specific term that we like to use sometimes and that's a rate ...