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FedEx business customers spending around $60,000 or more annually can expect to see a waiver of their “Money Back Guarantee” in their next FedEx Agreement revision, assuming a waiver isn’t already there.  A waiver of the FedEx Money Back Guarantee eliminates a customer’s right to a refund when FedEx fails to meet their time in transit commitment (aka guar...

In a global economy you have internal/external pressures to maintain high levels of performance at the same time managing the costs between customers and carriers. The challenge is managing your parcel shipping costs while continuing to reflect the capabilities that makes your company truly unique and drive its value. These capabilities stand out as true different...

These five rules apply to everything from negotiating the price you’ll pay for your next car to getting a better deal on the donuts you’re bringing into the office on Friday.  When applied to negotiating your parcel carrier contracts however, following these rules may save you enough to buy a fleet of cars, or enough donuts for your whole office building....

“I’m a really bad negotiator”, said no one ever.  Especially in logistics. Case in point, I was on a sales call last week and the gentleman responsible for negotiating the existing UPS and FedEx contracts for his company was VERY confident in his shrewd negotiation skills.  “My new parcel rates are amazing. I just negotiated a 9% savings with my incumben...

It's that time of the year again...you know the time when UPS and FedEx rolls out their annual general rate increase! Happy holidays indeed! Over the past decade (2009-2019), UPS and FedEx ground tariff rates have increased 76.6% while air tariff rates have increased 81.6%. As usual, these numbers do not take into account the accessorial increases or the impact of the size-to-weight rela...