Rapid Growth, Limited Logistics Team
When one of the nation’s largest golf retailers expanded rapidly through acquisitions, its logistics operations didn’t keep pace. A family business turned portfolio of golf brands was suddenly moving enormous volumes of product without a true transportation department in place.
Procurement teams were left to manage shipping on the side. Vendors chose carriers, rolled freight charges into product invoices, and sometimes buried shipping costs under a single “Shipping & Handling” line item. Carrier contracts lagged behind the company’s actual shipping profile. The business lacked both visibility and control.
That system might have limped along, but COVID changed everything. With more than 90% of sales tied to retail stores that closed overnight, the company had to pivot to e-commerce immediately. Parcel shipments surged while LTL and truckload volumes collapsed. The cracks in their logistics foundation could have widened into full-blown risk…
…fortunately, the company had Lojistic in their corner to help navigate these challenges seamlessly.
Partnering with Lojistic
In 2015, the retailer turned to Lojistic. What began as a parcel audit and refund recovery project quickly grew into a broad logistics transformation that included:
Freight Control: Lojistic analyzed vendor-controlled freight, uncovered waste, and built a managed program with access to over 100 carriers. The company took ownership of inbound freight and brought nearly $1M of freight spend under direct management.
Carrier Marketplace: By adopting the Lojistic Carrier Marketplace, the retailer gained a built-in TMS to automate bills of lading, streamline shipment planning, track in real time, and compare carriers side by side for both cost and transit time.
Parcel Optimization: Three rounds of negotiations restructured carrier agreements to reflect real shipping patterns. The first round alone reduced costs by more than 20% across the portfolio. Subsequent rounds locked in additional savings and kept contracts competitive as volumes shifted.
Crisis Response: When COVID hit, Lojistic modeled new volumes, renegotiated sustainable parcel rates, and helped reconfigure operations to support a dramatic shift to e-commerce. That swift action prevented cost spikes and kept orders moving during the shutdown.
The Results
Eight-figure savings
across parcel, freight, and portfolio brands.
20%+ reduction
in parcel costs in the first contract optimization round alone.
Peace of mind
knowing carrier refunds have been automatically recovered since 2015.
Inbound freight under control
no longer hidden in vendor invoices.
Resilience in disruption
with e-commerce scaled quickly when retail shuttered.
Client Perspective
“Before Lojistic, we often didn’t know what we were paying, or why. They’ve been instrumental not just in cost savings, but in helping us stay afloat.”
Takeaway
Even industry leaders can lose control of logistics when growth outpaces infrastructure. By partnering with Lojistic, this golf retailer turned fragmented, opaque shipping into a strategic advantage that delivers savings, visibility, and resilience that continues to pay dividends.
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