How to Confirm Carrier Refunds

I receive FedEx invoices via EDI. How do I confirm that FedEx applied a refund credit?

Find the control number, shipper account number, and invoice number related to the refund you’re wanting to confirm.

• Call FedEx Revenue Services at 1-800-622-1147.

• Press 0

• Press 0

• Enter the FedEx Account Number that the credit belongs to.

• Ask the FedEx Revenue Services to confirm the credit that we got on the tracking number in question.

• Alternatively, you can also confirm the credit by using the carrier payment report.

CARRIER PAYMENT REPORT

1. CONTROL NUMBER: Reference number used when customer makes payment to FedEx in order to ensure period credits are applied.

2. FEDEX SHIPPER ACCOUNT & INVOICE NUMBER: Itemization of each FedEx account number and the associated invoices.

3. TOTAL CREDITS: Sum of all refund credits initiated by the customer AND Lojistic.

4. TOTAL AMOUNT DUE: Amount payable to FedEx after all discounts and credits.

I receive FedEx invoices online. How do I confirm that I received an invoice refund?

STEP 1:

Find the account number, tracking number, and refund invoice number, related to the refund you’re wanting to confirm.

STEP 2:

Go to FedEx.com and log-in to your FedEx Billing Online account.

STEP 3:

Navigate to "View and pay bill"

STEP 4:

If you have multiple Primary Accounts, ensure that the account number (associated with the invoice, or tracking number you are trying to verify) is selected in the drop down.

STEP 5:

In the “Search” area, select “Invoice Number” from the dropdown and then enter the invoice number you are searching for.

Click the “Search” button.

STEP 6:

Scroll to the bottom of the page to “Payment and Charges”.

Click to expand.

All the tracking numbers and refund amounts can be seen in the Transaction history table.

How to Confirm a Refund – FedEx Freight

The steps below show how to confirm that a refund Lojistic recovered on your behalf has been applied to your FedEx Freight invoice.

Note: In this case, the corrected invoice does not display the exact refund amount or a breakdown of what was credited. Instead, it reflects the new total amount due. To verify the refund, you’ll need to compare the original invoice total to the adjusted total. The difference will match the amount Lojistic recovered.

STEP 1: Log in to Your FedEx Freight Account

Use your FedEx Freight login credentials to access your account.

STEP 2: Navigate to Support and Select Billing & Invoicing 

Once logged in, click Support in the top navigation bar. Scroll down and click on Billing & Invoicing.

STEP 3: Log in to LTL Freight

On the next screen, scroll again and select Log in to LTL Freight.

STEP 4: Open the Invoice Section

You’ll be taken to the account summary screen.

• If the invoice has already been paid, click Closed at the top. 

• If it hasn’t been paid yet, click Open.

STEP 5: Search for the Invoice

Use the drop-down menu next to Freight Bill# to enter the invoice number you’re verifying, then click Apply.

STEP 6: Review the Invoice Details

The invoice will appear on the screen. You can:

• View the total amount directly on this page, or 

• Click the PDF icon next to the invoice number to download and review the full invoice. 

STEP 7: Look for “Corrected Invoice”

If a refund was applied, the updated invoice will typically be labeled “Corrected Invoice” at the top, and the total amount due will reflect the reduction.

I receive UPS invoices online. How do I confirm that I received an invoice refund?

STEP 1:

Find the account number, tracking number and refund invoice number related to the refund you’re wanting to confirm.

STEP 2:

From the UPS homepage, click on “Products and Services”, and select “Pay Bill”.

STEP 3:

Click “Go to “Billing Center” then Log-in using your individual account.

STEP 4:

Click “My Invoices” on the left-hand side of the screen.

STEP 5:

Enter in the “Invoice Number” you are searching for in the “Search Table” then click the hyperlink for the invoice number.

STEP 6:

Enter in the “Tracking Number” you are searching for in the “Search Table”.

The credit information will be displayed in the table below.

*UPS may include additional charges along with the refund amount. Any additional charges added by UPS does not lessen the total refund value obtained by Lojistic.

I am on a UPS consolidated payment plan (CPP). How do I confirm refunds were applied to my UPS account?

STEP 1:

Find the account number, tracking number and refund invoice number related to the refund you’re wanting to confirm.

STEP 2:

From the UPS homepage, click on “Products and Services”, and select “Pay Bill”.

STEP 3:

Click “Go to “Billing Center” then Log-in using your consolidated plan account.

STEP 4:

Click “Reporting and Search” on the left-hand side of the screen.

STEP 5:

Enter the “Invoice Number” you are searching for in the “Invoice Number” field.

Make sure to add six or possibly seven 0’s before the invoice number as well. UPS requires this as this is how they store the invoice numbers in their system.

Click Submit.

Click the hyperlink for the Invoice Number.

STEP 6:

Enter in the “Tracking Number” you are searching for in the “Search Table”.

The credit information will be displayed in the table below.

*UPS may include additional charges along with the refund amount. Any additional charges added by UPS does not lessen the total refund value obtained by Lojistic.

How to Confirm Refunds for Any Carrier Across All Modes of Shipping

If you’d like to confirm a refund that Lojistic has recovered on your behalf, here are some general guidelines to follow:

STEP 1: Check the Carrier’s Online Portal

If your carrier offers an online portal, that’s usually the best place to start. Log in with your credentials and look for any billing, invoice, or account activity sections. Many carriers display adjustments, credits, or corrected invoices in these areas.

STEP 2: Contact the Carrier Directly

If your carrier doesn’t offer an online portal—or if you’re unable to find what you’re looking for—reach out to the carrier’s billing department directly. Provide any necessary numbers (e.g., account number, invoice number, control number, etc.) and let them know you’re trying to confirm a credit or refund. They can typically guide you to the right place or confirm the adjustment for you.

Common Carrier Billing & Customer Service Contacts

Parcel Carriers:

• FedEx Billing: 1-800-622-1147 

• UPS Billing: 1-800-811-1648 

• USPS Customer Service: 1-800-275-8777 

• OnTrac Customer Service: 1-800-334-5000 

• Pitney Bowes Customer Service: 1-800-672-6937 

• Endicia Customer Service: 1-877-522-8510 

• Stamps.com Customer Service: 1-888-434-0055

Less-Than-Truckload (LTL) Carriers: 

• FedEx Freight Customer Service: 1-866-393-4585 

• Old Dominion Freight Line: 1-800-235-5569 

• XPO Logistics: 1-800-755-2728 

• TForce Freight: 1-800-333-7400 

• Roadrunner Freight: 1-800-486-8754 

• Estes Express Lines: 1-866-378-3748 

Full Truckload (FTL) Carriers: 

• FullTruckload.com: 1-800-373-2480 

• MC Carrier LLC (Las Vegas, NV): 1-702-202-4300 

• Nationwide Transport Services: 1-800-311-8305 

• TQL (Total Quality Logistics): 1-800-580-3101 

Ocean Freight Carriers: 

• Maersk (Pilot Freight Services): 1-800-447-4568 

• ONE (Ocean Network Express): 1-844-413-6029 

• C.H. Robinson: 1-855-229-6128 

• DHL Global Forwarding: 1-800-426-5962 

• Crowley Logistics: 1-800-276-9539 

Air Freight Carriers: 

• UPS Air Cargo: 1-800-535-2345 

• Delta Cargo: 1-800-352-2746 

• United Cargo: 1-800-822-2746 

• AirFreight.com: 1-800-713-1000 

• Forward Air: 1-800-726-6654 

Rail Freight Carriers: 

• Union Pacific Railroad: 1-888-877-7267 

• CSX Transportation: 1-877-744-7279 

• Norfolk Southern: 1-800-635-5768 

• Canadian National Railway (CN): 1-888-888-5909 

• Canadian Pacific Kansas City (CPKC): 1-888-333-8111

STEP 3: Contact Lojistic

Still having trouble? Feel free to reach out to our team. We’re happy to clarify anything, help you find what you need, or walk you through how to confirm the refund with your carrier. You can contact us anytime at clientsupport@lojistic.com.