What Is Parcel Audit and Payment? | Lojistic [ ](https://www.lojistic.com)- Why Lojistic - [ All Inclusive. Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. 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Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. Parcel, LTL, truckload, ocean, rail, air freight. ](https://www.lojistic.com/carrier-connectors) - [ Industries Served Retail, eCommerce, 3PL, manufacturing, and more. ](https://www.lojistic.com/industries-served) - [ Roles Most Impacted & How Supply chain & logistics, procurement, finance leaders. ](https://www.lojistic.com/roles-most-impacted) - [ Use Cases How Lojistic helps manage and reduce shipping costs. ](https://www.lojistic.com/use-cases) - Platform Features - [ Global Analytics & Reporting Predictive analytics and scenario modeling for all carriers globally. ](https://www.lojistic.com/shipping-analytics-software) - [ Rate Optimization & RFPs Tech-powered data prep, strategy, and rate impact analyses. ](https://www.lojistic.com/rate-optimization-rfps) - [ Parcel and Freight Audit & Payment *+PAY* Carrier refunds and payments automated and made simple. ](https://www.lojistic.com/freight-audit-and-payment) - [ GL Coding & ERP Sync Automatically code shipping costs down to the order level ](https://www.lojistic.com/gl-coding-erp-sync) - [ Lojistic API & App Integrations Easily integrate normalized shipping data to your business systems. ](https://www.lojistic.com/api-app-integrations) - [Pricing](https://www.lojistic.com/pricing) - [About](https://www.lojistic.com/about) - [Company](https://www.lojistic.com/company) - [Culture](https://www.lojistic.com/culture) - [Careers](https://www.lojistic.com/careers) - [Partner Programs](https://www.lojistic.com/partner-programs) - [Security](https://www.lojistic.com/security) - [Media](https://www.lojistic.com/media) - [Ratings & Review](https://www.lojistic.com/reviews) - [Videos](https://www.lojistic.com/videos) - [Blog](https://www.lojistic.com/blog) - [Glossary](https://www.lojistic.com/glossary) - [Contact](https://www.lojistic.com/contact) [Create Free Account](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false) [View Demo](https://app.lojistic.com/demo) [ Log In](https://app.lojistic.com/account/login?trackDemo=false) - [Glossary](https://www.lojistic.com/glossary) - Parcel Audit and Payment Overview - [Overview](#overview) - [Why Parcel Audit Matters](#why-it-matters) - [What Parcel Audit Includes](#what-includes) - [Best Practices for Parcel Audit](#best-practices) - [How It Works](#how-it-works) - [Common Issues Parcel Audit Catches](#common-issues) - [See It in Action](#see-it-in-action) - [Parcel Audit Synonyms](#synonyms) - [Related Resources](#related-resources) - [Related Terms](#related-terms) - [FAQs about Parcel Audit](#faqs) What Is Parcel Audit and Payment? ================================= - [Parcel Audit](https://www.lojistic.com/glossary/tags/parcel-audit) - [Parcel Shipping](https://www.lojistic.com/glossary/tags/parcel-shipping) - [Carrier Invoices](https://www.lojistic.com/glossary/tags/carrier-invoices) - [Refund Recovery](https://www.lojistic.com/glossary/tags/refund-recovery) - [Shipping Costs](https://www.lojistic.com/glossary/tags/shipping-costs) - [UPS](https://www.lojistic.com/glossary/tags/ups) - [FedEx](https://www.lojistic.com/glossary/tags/fedex) - [Logistics](https://www.lojistic.com/glossary/tags/logistics) - [Analytics](https://www.lojistic.com/glossary/tags/analytics) **Parcel Audit and Payment:** The process of reviewing parcel carrier invoices from providers such as UPS, FedEx, DHL, and regional carriers, recovering credits or refunds where applicable, and managing payment when included in the workflow. Why Parcel Audit Matters ------------------------ Parcel invoices arrive on a frequent, recurring cycle, often with thousands of line items. Small errors on individual packages add up fast at volume. Audit platforms review charges continuously, flag discrepancies, and file claims so shippers cut avoidable parcel spend. Worth Knowing ------------- Many providers group parcel under the broader term [freight audit and payment](/freight-audit-and-payment) (FAP). Parcel is often handled separately because billing volume and refund rules differ from LTL, truckload, ocean, air freight, and rail. Lojistic's +PAY covers parcel and freight in one workflow. What Parcel Audit Includes -------------------------- ### Invoice Audit Checks every charge against your negotiated agreement and SLAs. ### Refund Recovery Files claims and credit requests for eligible errors. ### Carrier Payment Pays approved invoices on time, when included in the workflow. ### Cost Allocation Applies [GL codes](/gl-coding-erp-sync) for accurate cost allocation. ### Spend Reporting Break down [parcel spend](/shipping-analytics-software) by carrier, service level, surcharge, and more. Best Practices for Parcel Audit ------------------------------- ### Audit every invoice Carrier claim windows can be short. Delayed claims could mean missed refunds you can't recover later. ### Know your agreement An audit can only catch rate errors against current terms. Review contracts regularly and [optimize rates](/rate-optimization-rfps) when they drift. ### Watch dimensional weight Packaging choices drive billed weight. Right-sizing boxes reduces charges before they need disputing. How It Works ------------ A typical parcel audit and payment workflow runs on every billing cycle: 1. Connect: Carrier accounts are linked so invoices flow in automatically. 2. Audit: Each package is checked against rates, service commitments, and contract terms. 3. Recover: Claims and credit requests are filed for every eligible error. 4. Pay: Approved invoices are coded and paid, if payment is part of the service. The result: fewer overcharges and less time spent reviewing invoices line by line. Common Issues Parcel Audit Catches ---------------------------------- ### Late deliveries Packages delivered after the committed time may qualify for guaranteed-service refunds. ### Duplicate charges The same package billed more than once. ### Incorrect rates Discounts or pricing that don't match your agreement. ### Misapplied surcharges Fees such as address corrections or residential charges applied in error. ### Dimensional weight issues Identify discrepancies in billed weight, including dimensional weight (also known as DIM weight or volumetric weight), which factors in a package's size rather than just its actual weight. See It in Action ---------------- ![](https://www.lojistic.com/assets/public/thumb-audit-%26-refund-recovery%402x.webp) Parcel Audit Synonyms --------------------- Parcel Audit, Parcel Invoice Audit, Small Parcel Audit, Parcel Refund Recovery, Carrier Invoice Management, Parcel Payment On This Page ------------ - [Overview](#overview) - [Why Parcel Audit Matters](#why-it-matters) - [What Parcel Audit Includes](#what-includes) - [Best Practices for Parcel Audit](#best-practices) - [How It Works](#how-it-works) - [Common Issues Parcel Audit Catches](#common-issues) - [See It in Action](#see-it-in-action) - [Parcel Audit Synonyms](#synonyms) - [Related Resources](#related-resources) - [Related Terms](#related-terms) - [FAQs about Parcel Audit](#faqs) Tags ---- - [Parcel Audit](https://www.lojistic.com/glossary/tags/parcel-audit) - [Parcel Shipping](https://www.lojistic.com/glossary/tags/parcel-shipping) - [Carrier Invoices](https://www.lojistic.com/glossary/tags/carrier-invoices) - [Refund Recovery](https://www.lojistic.com/glossary/tags/refund-recovery) - [Shipping Costs](https://www.lojistic.com/glossary/tags/shipping-costs) - [UPS](https://www.lojistic.com/glossary/tags/ups) - [FedEx](https://www.lojistic.com/glossary/tags/fedex) - [Logistics](https://www.lojistic.com/glossary/tags/logistics) - [Analytics](https://www.lojistic.com/glossary/tags/analytics) Related Resources ----------------- [Parcel Audit: Savings Emerging from Hidden Sources](/blog/parcel-audit)Parcel audit means a process that makes sure you're paying the right amount every week for shipping. We made a video with details. Take a look! [Continue Reading](/blog/parcel-audit) [Shipping Analytics Software](/shipping-analytics-software)Unlock insights with shipping analytics for freight and parcel. Optimize your logistics with our comprehensive data analytics software. Create a free accou... [Continue Reading](/shipping-analytics-software) [Rate Optimization & RFPs](/rate-optimization-rfps)Find out how to get better shipping rates for parcel, LTL, truckload, and international shipments for your business with the tech and software from Lojisti... [Continue Reading](/rate-optimization-rfps) Related Terms ------------- [Freight Forwarder](/glossary/term/freight-forwarder)A freight forwarder arranges international shipments for shippers, coordinating carriers, documentation, and compliance. Learn what they do and how they wo... [Continue Reading](/glossary/term/freight-forwarder) [FOB Shipping](/glossary/term/fob-shipping)FOB shipping terms define when ownership, risk, and freight costs pass from seller to buyer. Learn the difference between FOB Origin and FOB Destination. [Continue Reading](/glossary/term/fob-shipping) [Freight Broker](/glossary/term/freight-broker)A freight broker connects shippers with carriers for domestic truckload and LTL freight. Learn what brokers do, how they're paid, and how to work with one. [Continue Reading](/glossary/term/freight-broker) [Freight Audit and Payment (FAP)](/glossary/term/freight-audit-and-payment-fap)Freight audit and payment (FAP) checks carrier invoices against contracts before you pay. Learn what it covers, common errors, and how it works. [Continue Reading](/glossary/term/freight-audit-and-payment-fap) ### FAQs about Parcel Audit What's the difference between parcel audit and freight audit? Parcel audit covers small package carriers like UPS, FedEx, and DHL. Freight audit covers palletized and bulk shipments across LTL, truckload, ocean, air, and rail transportation. How often should parcel invoices be audited? Every billing cycle. Carriers set short deadlines for filing claims, so delayed audits could mean lost refunds. Can parcel audit recover late delivery refunds? Yes, when the service carries an active money-back guarantee. Carriers have suspended guarantees on some services, so check your agreement. Learn more in [Should You Pay for Premium Services Without a Guarantee?](https://youtube.com/watch?v=tAZxwY8A-R4) Still need help? Check out our full list of [FAQs](/shipping-faqs) or [Contact Us](/contact) – we’re here and always happy to assist! ![Lojistic Llama CSR](https://www.lojistic.com/images/svg/pricing-page/llama-csr.svg "Lojistic Llama CSR") Loading... 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