Compare UPS to FedEx: Customer Service | Lojistic [ ](https://www.lojistic.com)- Why Lojistic - [ All Inclusive. Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. 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Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. Parcel, LTL, truckload, ocean, rail, air freight. ](https://www.lojistic.com/carrier-connectors) - [ Industries Served Retail, eCommerce, 3PL, manufacturing, and more. ](https://www.lojistic.com/industries-served) - [ Roles Most Impacted & How Supply chain & logistics, procurement, finance leaders. ](https://www.lojistic.com/roles-most-impacted) - [ Use Cases How Lojistic helps manage and reduce shipping costs. ](https://www.lojistic.com/use-cases) - Platform Features - [ Global Analytics & Reporting Predictive analytics and scenario modeling for all carriers globally. ](https://www.lojistic.com/shipping-analytics-software) - [ Rate Optimization & RFPs Tech-powered data prep, strategy, and rate impact analyses. ](https://www.lojistic.com/rate-optimization-rfps) - [ Parcel and Freight Audit & Payment *+PAY* Carrier refunds and payments automated and made simple. ](https://www.lojistic.com/freight-audit-and-payment) - [ GL Coding & ERP Sync Automatically code shipping costs down to the order level ](https://www.lojistic.com/gl-coding-erp-sync) - [ Lojistic API & App Integrations Easily integrate normalized shipping data to your business systems. ](https://www.lojistic.com/api-app-integrations) - [Pricing](https://www.lojistic.com/pricing) - [About](https://www.lojistic.com/about) - [Company](https://www.lojistic.com/company) - [Culture](https://www.lojistic.com/culture) - [Careers](https://www.lojistic.com/careers) - [Partner Programs](https://www.lojistic.com/partner-programs) - [Security](https://www.lojistic.com/security) - [Media](https://www.lojistic.com/media) - [Ratings & Review](https://www.lojistic.com/reviews) - [Videos](https://www.lojistic.com/videos) - [Blog](https://www.lojistic.com/blog) - [Contact](https://www.lojistic.com/contact) [Create Free Account](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false) [View Demo](https://app.lojistic.com/demo) [ Log In](https://app.lojistic.com/demo/account/login?trackDemo=false) Compare UPS to FedEx: Customer Service ====================================== ![Icon denoting blog author information in Lojistic’s content layout](/images/pages/blog/icon-author.svg)Rich Harkey ![Calendar icon used to display blog post dates on Lojistic’s website](/images/pages/blog/icon-calendar.svg)April 12, 2011 Customer service can be subjective, depending on the circumstances and the specific area of the country you happen to be located. Unlike a comparison of [UPS vs FedEx rates](https://www.lojistic.com/shipping-analytics-software/shipping-cost-comparison "UPS vs FedEx Rates Calculator"), when you compare UPS to FedEx customer service, you'll find some real and some anecdotal differences. While the UPS vs FedEx rates battle ensues, UPS claims that its high employee pay and benefits package provides incentive for more consistent and better customer service. UPS recently improved customer service by expanding IT systems. Increasingly, customers are demanding more timely and sophisticated package tracking. In response, UPS developed an advanced tracking information system. Fast, easy, and reliable, the system allows customers to track a package on the Internet without having to use the UPS website. This is one way to compare UPS to FedEx, but not the only way to judge customer service. \[call-to-action\]Lojistic can help identify hidden saving opportunities through a custom rate comparison. Learn more about how we can help!\[/call-to-action\] FedEx customers, on the other hand, insist that their employees will be motivated to provide the best customer service possible. When you compare UPS to FedEx anecdotally, one FedEx customer noted that after contacting Customer Service about the status of a package, FedEx indicated they could not directly contact their drivers. In contrast, the customer added that UPS would usually make several attempts to deliver a package on the same day if a customer asks for a later delivery time. Clearly, if you're only looking at UPS vs FedEx rates, you're not getting the whole picture. When you compare UPS to FedEx in terms of solving delivery problems, UPS seems to suffer a bit, which from a customer service standpoint can be unnerving. Some customers have indicated that UPS phone reps are limited to what a web search can uncover. They say that, in some cases, reps will only talk to the shipper, who can perform a "file a trace." This process typically takes a week and by then the package has usually arrived. Other customers report that FedEx reps are more helpful and go beyond simply deferring problems to the shipper. Unlike UPS, FedEx tells their drivers to re-deliver "signature only" packages the same day. As you can see, it is important to go beyond a [UPS vs FedEx rates comparison](https://www.lojistic.com/shipping-analytics-software/shipping-cost-comparison) to find a shipping company that is right for you. ![Rich Harkey Headshot](https://www.lojistic.com/assets/public/users/rich.png) Author Rich Harkey Rich Harkey Senior Strategy Manager Rich Harkey is a results-driven professional with extensive experience in the logistics and supply chain industry. As the Senior Strategy Manager at Lojistic, Rich leverages over three decades of expertise to help businesses improve their shipping strategies and reduce costs. With a deep understanding of the requirements of shippers and the operational intricacies of carriers, he excels in everything from optimizing business rules and managing carrier invoices to negotiating carrier contracts. Rich's comprehensive knowledge of the logistics industry, combined with his strategic insights and passion for data analysis, has enabled thousands of companies to gain visibility into their shipping expenses, driving impactful results. [« Previous Post](/blog/top-3-ups-and-fedex-billing-errors-the-need-for-freight-auditing) [Next Post »](/blog/ups-and-fedex-fuel-surcharge-rate-history) **Lojistic Blog** [Recent Posts](https://www.lojistic.com/blog) | [Categories](https://www.lojistic.com/blog/categories) Why Lojistic ---------------- - [All-Inclusive. Zero Cost. ](https://www.lojistic.com/pricing) - [All Modes. All Carriers. 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