UPS Reinstates Limited Service Guarantees for Next Day Air and Worldwide Express Services Author: Nathan Wheadon
April 07, 2021

UPS just announced its plan for a (limited) reinstatement of service guarantees effective April 5, 2021.

Although it’s a step in the right direction, don’t cheer just yet. According to the fine print, this ‘reinstatement’ is only applicable to UPS Next Day Air and UPS Worldwide Express services, and it comes with extended delivery times.

UPS Service Guarantee Update: Effective April 5, 2021

The details are as follows:

  • UPS Domestic:
    • Next Day Air Early: (90-minute extension)
    • Next Day Air Saturday early: (90-minute extension)
    • Next Day Air: (End of Day Guarantee*)
    • Next Day Air Saturday delivery: (End of Day Guarantee*)
    • Next Day Air Saver: (End of Day Guarantee*)
  • UPS International:
    • Worldwide Express Plus: (90-minute extension)
    • Worldwide Express: (End of Day Guarantee*)
    • Worldwide Express Freight: (End of Day Guarantee*)
    • Worldwide Express Saver: (End of Day Guarantee*)

* End of Day Guarantee is 11:59 pm on the guaranteed day of delivery

The Service Guarantee will remain suspended for all other UPS services.

Is The Service Guarantee A Return To “Normal?”

Not exactly.

This limited version of service guarantees resembles the typical seasonal guarantee-restrictions UPS imposes during the holiday season more than the pre-March 2020 service guarantees most UPS shippers have known and relied on.

What Should Shippers Expect Next?

Typically, when one of the “Big Two” carriers makes an announcement, the other follows suit. As expected, FedEx followed UPS’s lead and just made a similar announcement, effective April 6, 2021.

How Can Shippers Prepare For The Return Of Service Guarantees?

Nobody knows for sure what UPS and FedEx service guarantees will look like. After all, there’s no guarantee (pun intended) that service guarantees will ever fully return to their pre-March 2020 versions. The return of service guarantees, despite it being limited, is a positive, following consecutive record-breaking quarters of profitability for the carriers.

Shippers can prepare for (hopefully) better days ahead by auditing UPS (and FedEx) invoices with Lojistic. If there’s an error on your invoice, or a service failure, Lojistic will catch it. We’ll also help you recover the refunds that you’re owed.

How Can I Audit My UPS/FedEx Invoices?

Shippers should be taking advantage of the service guarantees by collecting refunds from UPS/FedEx when they don’t deliver on their promise. And the most effective way to ensure nothing slips through the cracks is by using an invoice auditing service.

Audit is just one free features of the Lojistic platform. Within your account, you can download a list of potential credits, and manage the recovery process yourself. Or, if you prefer, Lojistic will gladly administer and manage the refund recovery process on your behalf.

Sign up for a free Lojistic account here to get started.

If you have questions about how this announcement may affect your business’s shipping costs, please don’t hesitate to contact us.

We’re here to support you and will continue to keep you updated as new announcements are made.

Click here for the official announcement from UPS.


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