FedEx Waivers Exposed By Fooled Customers This Year | Lojistic [ ](https://www.lojistic.com)- Why Lojistic - [ All Inclusive. Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. 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Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. Parcel, LTL, truckload, ocean, rail, air freight. ](https://www.lojistic.com/carrier-connectors) - [ Industries Served Retail, eCommerce, 3PL, manufacturing, and more. ](https://www.lojistic.com/industries-served) - [ Roles Most Impacted & How Supply chain & logistics, procurement, finance leaders. ](https://www.lojistic.com/roles-most-impacted) - [ Use Cases How Lojistic helps manage and reduce shipping costs. ](https://www.lojistic.com/use-cases) - Platform Features - [ Global Analytics & Reporting Predictive analytics and scenario modeling for all carriers globally. ](https://www.lojistic.com/shipping-analytics-software) - [ Rate Optimization & RFPs Tech-powered data prep, strategy, and rate impact analyses. ](https://www.lojistic.com/rate-optimization-rfps) - [ Parcel and Freight Audit & Payment *+PAY* Carrier refunds and payments automated and made simple. ](https://www.lojistic.com/freight-audit-and-payment) - [ GL Coding & ERP Sync Automatically code shipping costs down to the order level ](https://www.lojistic.com/gl-coding-erp-sync) - [ Lojistic API & App Integrations Easily integrate normalized shipping data to your business systems. ](https://www.lojistic.com/api-app-integrations) - [Pricing](https://www.lojistic.com/pricing) - [About](https://www.lojistic.com/about) - [Company](https://www.lojistic.com/company) - [Culture](https://www.lojistic.com/culture) - [Careers](https://www.lojistic.com/careers) - [Partner Programs](https://www.lojistic.com/partner-programs) - [Security](https://www.lojistic.com/security) - [Media](https://www.lojistic.com/media) - [Ratings & Review](https://www.lojistic.com/reviews) - [Videos](https://www.lojistic.com/videos) - [Blog](https://www.lojistic.com/blog) - [Contact](https://www.lojistic.com/contact) [Create Free Account](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false) [View Demo](https://app.lojistic.com/demo) [ Log In](https://app.lojistic.com/demo/account/login?trackDemo=false) FedEx Waivers Exposed By Fooled Customers This Year =================================================== ![Icon denoting blog author information in Lojistic’s content layout](/images/pages/blog/icon-author.svg)Rich Harkey ![Calendar icon used to display blog post dates on Lojistic’s website](/images/pages/blog/icon-calendar.svg)July 03, 2019 FedEx Waivers Cause The Company To Lose Customers ------------------------------------------------- FedEx waivers are something that people often overlook and can cause you to lose money. For those of you shipping with [FedEx](https://www.lojistic.com/blog/fedex-shipping-rates), I want to inform you of a recent contractual trend that's on the rise. It jeopardizes your right to late delivery refunds when FedEx misses their commitment. In carrier terminology, FedEx refers to this as a money-back guarantee [waiver](https://www.lojistic.com/blog/ups-waiver). Lately, FedEx has been adding money-back guarantee waivers as a standard practice. This includes new and revised pricing agreements. So, this is all to limit your ability to recover refunds for shipments that do not deliver on time. How Can FedEx Do This? ---------------------- When challenged, FedEx could say they need to limit their service failure refunds. They might say this is necessary to give discounts and maintain their proper ability. Now, signing a waiver of late shipment guarantees is not necessary or advisable. This only serves their best interest if you can see their waiver. I have worked in the [parcel](https://www.lojistic.com/blog/parcel-carriers) industry for over two decades. I can say that FedEx's ability with any customer is not continued on them honoring their time of transit. Even regardless of the level of discounts. Your customers count on you to ensure their order delivers on time. Also, you have that same right to expect that your carrier holds themselves to the same standard. Does Your Agreement Include A FedEx Waiver? -------------------------------------------- Now, here's what to look for within FedEx agreements. FedEx will add waivers in a section entitled "Money back guaranteed." But, we're starting to see it buried under "[United States](https://www.usa.gov/)" price and provisions. Now, it's worth noting that it can appear in either the ground or express part or both of the FedEx agreement. Now, when in doubt, Lojistic is available to review any carrier agreement before signing, at no cost to you. Please lean on us to ensure that you are not stripped of your right to refunds for late deliveries by FedEx. ![Rich Harkey Headshot](https://www.lojistic.com/assets/public/users/rich.png) Author Rich Harkey Rich Harkey Senior Strategy Manager Rich Harkey is a results-driven professional with extensive experience in the logistics and supply chain industry. As the Senior Strategy Manager at Lojistic, Rich leverages over three decades of expertise to help businesses improve their shipping strategies and reduce costs. With a deep understanding of the requirements of shippers and the operational intricacies of carriers, he excels in everything from optimizing business rules and managing carrier invoices to negotiating carrier contracts. Rich's comprehensive knowledge of the logistics industry, combined with his strategic insights and passion for data analysis, has enabled thousands of companies to gain visibility into their shipping expenses, driving impactful results. 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