Why is the Lojistic Refund Recovery Process Unique? | Lojistic [ ](https://www.lojistic.com)- Why Lojistic - [ All Inclusive. Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. 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Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. Parcel, LTL, truckload, ocean, rail, air freight. ](https://www.lojistic.com/carrier-connectors) - [ Industries Served Retail, eCommerce, 3PL, manufacturing, and more. ](https://www.lojistic.com/industries-served) - [ Roles Most Impacted & How Supply chain & logistics, procurement, finance leaders. ](https://www.lojistic.com/roles-most-impacted) - [ Use Cases How Lojistic helps manage and reduce shipping costs. ](https://www.lojistic.com/use-cases) - Platform Features - [ Global Analytics & Reporting Predictive analytics and scenario modeling for all carriers globally. ](https://www.lojistic.com/shipping-analytics-software) - [ Rate Optimization & RFPs Tech-powered data prep, strategy, and rate impact analyses. ](https://www.lojistic.com/rate-optimization-rfps) - [ Parcel and Freight Audit & Payment *+PAY* Carrier refunds and payments automated and made simple. ](https://www.lojistic.com/freight-audit-and-payment) - [ GL Coding & ERP Sync Automatically code shipping costs down to the order level ](https://www.lojistic.com/gl-coding-erp-sync) - [ Lojistic API & App Integrations Easily integrate normalized shipping data to your business systems. ](https://www.lojistic.com/api-app-integrations) - [Pricing](https://www.lojistic.com/pricing) - [About](https://www.lojistic.com/about) - [Company](https://www.lojistic.com/company) - [Culture](https://www.lojistic.com/culture) - [Careers](https://www.lojistic.com/careers) - [Partner Programs](https://www.lojistic.com/partner-programs) - [Security](https://www.lojistic.com/security) - [Media](https://www.lojistic.com/media) - [Ratings & Review](https://www.lojistic.com/reviews) - [Videos](https://www.lojistic.com/videos) - [Blog](https://www.lojistic.com/blog) - [Contact](https://www.lojistic.com/contact) [Create Free Account](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false) [View Demo](https://app.lojistic.com/demo) [ Log In](https://app.lojistic.com/demo/account/login?trackDemo=false) Why is the Lojistic Refund Recovery Process Unique? =================================================== ![Icon denoting blog author information in Lojistic’s content layout](/images/pages/blog/icon-author.svg)Rich Harkey ![Calendar icon used to display blog post dates on Lojistic’s website](/images/pages/blog/icon-calendar.svg)February 15, 2021 Lojistic helps companies track, manage and reduce their shipping costs, and an important part of that is the Lojistic refund recovery process. The Lojistic Refund Recovery Process ------------------------------------ At Lojistic, our client support and audit recovery teams work hard to meet our clients' requests and needs. Making sure that the audit recovery process is running as expected is a big part of that. The Lojistic refund recovery process starts after an [audit](https://www.lojistic.com/freight-audit-and-payment) finds carrier invoice errors and includes three steps to secure credits for clients. ### Recovery Step 1: Web Requests The first recovery step is to file for credits online. That is available through both UPS and FedEx's carrier websites. We file for those credits on the site and see if we can secure them that way. If that is unsuccessful, we move on to the second step, interactive voice response (IVR). ### Recovery Step 2: IVR The next step in the Lojistic refund recovery process is interactive voice response. We call UPS and FedEx's automated phone system to follow up on credits that way. Finally, if that doesn't work, we task the credits to our audit recovery team. ### Recovery Step 3: Audit Recovery Team At this stage, we send that shipment or invoice error to the live [audit recovery team](https://www.lojistic.com/freight-audit-and-payment). Their job is to actually call the carrier and try to persuade them to give us the credit for that invoice error. This is the last recovery step in the Lojistic refund recovery process. Depending on the value of the shipping error, the audit recovery team will make a few attempts with the live operator. If it's more than a hundred dollars, we can try up to seven times to secure those high-value credits for our clients. Differences Among Carriers -------------------------- The recovery process for UPS clients and FedEx clients are generally the same. They have [different](https://www.ups.com/us/en/help-center/sri/guaranteed-service-refund.page) [websites](https://www.fedex.com/en-us/customer-support/claims.html) and phone numbers, obviously, but the processes are basically identical. That said, there are a couple of audit points that differ between FedEx and UPS. Late fee audits are a good example. FedEx doesn't charge any late fees if you pay your invoice late, but UPS does. So UPS is the carrier that we would reach out to try to recover those late payment fees. ![]() Without the help of a team like Lojistic, businesses would need to spend hours trying to recover these refunds. Depending on a company's size and transportation spend, there could be significant savings available through the Lojistic refund recovery process. ### How to Navigate the Recovery Process Our teams have called about carrier invoice errors during the busy season and stayed on hold for one credit for an hour. Sometimes the hold times are quite long for both UPS and FedEx. And when you finally get on the phone with somebody you have to start the process of persuading them to give you the credits. That, in itself, could take a lot of time. Sometimes one credit can take five minutes, or it can take an hour and a half. To capitalize on opportunities in this environment, you'll need persistence, patience, persuasive ability, and all of the pertinent information at your disposal. If you don't have time for that on your own, however, consider the Lojistic refund recovery process. You can create a free account to get your error information and potential refund opportunities within our platform and we'll begin recovering refunds on your behalf. See if the service is worth it for your organization, as we're always happy to help chase down refunds. *[Join thousands of shippers using Lojistic to track, manage and reduce shipping costs — click here to get started!](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false)* ![Rich Harkey Headshot](https://www.lojistic.com/assets/public/users/rich.png) Author Rich Harkey Rich Harkey Senior Strategy Manager Rich Harkey is a results-driven professional with extensive experience in the logistics and supply chain industry. As the Senior Strategy Manager at Lojistic, Rich leverages over three decades of expertise to help businesses improve their shipping strategies and reduce costs. With a deep understanding of the requirements of shippers and the operational intricacies of carriers, he excels in everything from optimizing business rules and managing carrier invoices to negotiating carrier contracts. Rich's comprehensive knowledge of the logistics industry, combined with his strategic insights and passion for data analysis, has enabled thousands of companies to gain visibility into their shipping expenses, driving impactful results. [« Previous Post](/blog/shippers-refund-recovery) [Next Post »](/blog/free-audits) **Lojistic Blog** [Recent Posts](https://www.lojistic.com/blog) | [Categories](https://www.lojistic.com/blog/categories) Why Lojistic ---------------- - [All-Inclusive. Zero Cost. ](https://www.lojistic.com/pricing) - [All Modes. All Carriers. 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