Why is the Lojistic Refund Recovery Process Unique? Author: Nathan Wheadon
February 15, 2021

Lojistic helps companies track, manage and reduce their shipping costs, and an important part of that is the Lojistic refund recovery process.

The Lojistic Refund Recovery Process

At Lojistic, our client support and audit recovery teams work hard to meet our clients' requests and needs. Making sure that the audit recovery process is running as expected is a big part of that.

The Lojistic refund recovery process starts after an audit finds carrier invoice errors and includes three steps to secure credits for clients.

Recovery Step 1: Web Requests

The first recovery step is to file for credits online. That is available through both UPS and FedEx's carrier websites. We file for those credits on the site and see if we can secure them that way.

If that is unsuccessful, we move on to the second step, interactive voice response (IVR).

Recovery Step 2: IVR

The next step in the Lojistic refund recovery process is interactive voice response. We call UPS and FedEx's automated phone system to follow up on credits that way.

Finally, if that doesn't work, we task the credits to our audit recovery team.

Recovery Step 3: Audit Recovery Team

At this stage, we send that shipment or invoice error to the live audit recovery team. Their job is to actually call the carrier and try to persuade them to give us the credit for that invoice error. This is the last recovery step in the Lojistic refund recovery process.

Depending on the value of the shipping error, the audit recovery team will make a few attempts with the live operator. If it's more than a hundred dollars, we can try up to seven times to secure those high-value credits for our clients.

Differences Among Carriers

The recovery process for UPS clients and FedEx clients are generally the same. They have different websites and phone numbers, obviously, but the processes are basically identical.

That said, there are a couple of audit points that differ between FedEx and UPS. Late fee audits are a good example. FedEx doesn't charge any late fees if you pay your invoice late, but UPS does. So UPS is the carrier that we would reach out to try to recover those late payment fees.

Lojistic Refund Recovery Process

Without the help of a team like Lojistic, businesses would need to spend hours trying to recover these refunds. Depending on a company's size and transportation spend, there could be significant savings available through the Lojistic refund recovery process.

How to Navigate the Recovery Process

Our teams have called about carrier invoice errors during the busy season and stayed on hold for one credit for an hour. Sometimes the hold times are quite long for both UPS and FedEx. And when you finally get on the phone with somebody you have to start the process of persuading them to give you the credits. That, in itself, could take a lot of time. Sometimes one credit can take five minutes, or it can take an hour and a half.

To capitalize on opportunities in this environment, you'll need persistence, patience, persuasive ability, and all of the pertinent information at your disposal.

If you don't have time for that on your own, however, consider the Lojistic refund recovery process. You can create a free account to get your error information and potential refund opportunities within our platform and we'll begin recovering refunds on your behalf. See if the service is worth it for your organization, as we're always happy to help chase down refunds.

Join thousands of shippers using Lojistic to track, manage and reduce shipping costs — click here to get started!

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