UPS & FedEx Suspends Service Guarantees Amid Global Pandemic

Tan Nguyen

March 25, 2020


The global novel coronavirus pandemic has created great uncertainty all over the world. The disruptions to travel and commerce has led UPS and FedEx to suspend all service guarantees for Express, Ground and Freight for both Domestic and International shipments immediately and until further notice. This means that UPS and FedEx will no longer honor their promise to give you a refund when your shipments are delivered late.  If you are paying premium dollars for UPS and FedEx services and/or if you have provided guarantees to your customers based upon the carriers' (suspended) transit commitments, you may want to rethink your strategy. Depending on your individual circumstances, there may be ways for to mitigate the impact on your business. You can read more on these announcements on their websites.

UPS Service Guarantee Alert

FedEx Service Guarantee Alert

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