UPS & FedEx Suspends Service Guarantees Amid Global Pandemic

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Rich Harkey

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March 25, 2020

The global novel coronavirus pandemic has created great uncertainty all over the world. The disruptions to travel and commerce has led UPS and FedEx to suspend all service guarantees for Express, Ground and Freight for both Domestic and International shipments immediately and until further notice. This means that UPS and FedEx will no longer honor their promise to give you a refund when your shipments are delivered late.  If you are paying premium dollars for UPS and FedEx services and/or if you have provided guarantees to your customers based upon the carriers' (suspended) transit commitments, you may want to rethink your strategy. Depending on your individual circumstances, there may be ways for to mitigate the impact on your business. You can read more on these announcements on their websites.

UPS Service Guarantee Alert

FedEx Service Guarantee Alert

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Author

Rich Harkey

Rich Harkey

Senior Strategy Manager

Rich Harkey is a results-driven professional with extensive experience in the logistics and supply chain industry.

As the Senior Strategy Manager at Lojistic, Rich leverages over three decades of expertise to help businesses improve their shipping strategies and reduce costs. With a deep understanding of the requirements of shippers and the operational intricacies of carriers, he excels in everything from optimizing business rules and managing carrier invoices to negotiating carrier contracts.

Rich's comprehensive knowledge of the logistics industry, combined with his strategic insights and passion for data analysis, has enabled thousands of companies to gain visibility into their shipping expenses, driving impactful results.

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