Fedex And Ups Service
Fill Your Noggin With Current Logistics News.

FedEx and UPS Carrier Exceptions Can Save You Money Alright, today we'll be talking about the different carrier exceptions. In particular, I'm going over carrier exceptions for both FedEx and UPS. They're very similar so I'll kind of go over them all in the same bucket. First, we'll talk about pick up exceptions. Sometimes no packages were picked up and pick up is not rescheduled. Th...

Continue Reading...

UPS Customer Service Basics The first thing you need to do is actually call UPS's billing department. Now, there's a particular number for UPS billing department. You can actually get to the billing department through the normal UPS customer service number. You press a number and they'll transfer you to the billing department. But there is a specific number in case you are...

Continue Reading...

FedEx Customer Service Avenues for Refund To get a refund from FedEx, the first thing you do is call the FedEx Revenue Services. That's the billing department. They do have a normal FedEx customer service number that you can call. There is a billing department that you can call as well for FedEx Revenue Services. If you call the normal FedEx number, you can ask them to tra...

Continue Reading...

UPS Quantum View Keeps Your Money So as you can imagine, UPS looks down on the parcel auditing industry. Now, why might this be, you ask? It's because auditing services, like Lojistic, returns money to the shipper or cus...

Continue Reading...

FedEx InSight: Why They Made It Hey guys. So as you can imagine, FedEx looks down on the parcel auditing industry. Now, why might that be? Well, auditing services like what Lojistic provides put money back in the shipper's pocket. FedEx Insight would otherwise allow FedEx to keep this money. So, as you can imagine, FedEx does everything that they can to deal with this. T...

Continue Reading...

FedEx Contracts Have Changed FedEx contracts have changed like UPS. In fact, FedEx calls it over-max fee while UPS calls it unauthorized charge fee. It's the same thing. It's for packages that are heavy and l...

Continue Reading...

FedEx Service Guarantee Basics FedEx service guarantee agreements work similarly to those from UPS. They actually call their FedEx service guarantee clause, "The Money Ba...

Continue Reading...

UPS Contracts: Changes to Know UPS contracts changed in 2019. I would say some of the most notable impacts have been in some of the surcharges. So, in 2018, UPS took a massive increase in their over-max fee. That's when you're shipping very large packages, whether it be long or heavy. That fee went from $300 to $650 by the end of the year. This year that fee is still in effect. This ...

Continue Reading...

FedEx business customers spending around $60,000 or more annually can expect to see a waiver of their “Money Back Guarantee” in their next FedEx Agreement revision, assuming a waiver isn’t already there.  A waiver of the FedEx Money Back Guarantee eliminates a customer’s right to a refund when FedEx fails to meet their time in transit commitment (aka guarant...

Continue Reading...

These five rules apply to everything from negotiating the price you’ll pay for your next car to getting a better deal on the donuts you’re bringing into the office on Friday.  When applied to negotiating your parcel carrier contracts however, following these rules may save you enough to buy a fleet of cars, or enough donuts for your whole office building....

Continue Reading...

“I’m a really bad negotiator”, said no one ever.  Especially in logistics. Case in point, I was on a sales call last week and the gentleman responsible for negotiating the existing UPS and FedEx contracts for his company was VERY confident in his shrewd negotiation skills.  “My new parcel rates are amazing. I just negotiated a 9% savings with my incumbent p...

Continue Reading...

It's that time of the year again! Gather ye e-commerce retailers and all happy package senders...For the holiday shipping season is upon us. But to get those presents or boxes of coal to all the little boys and girls on time, we have to ship them by these deadlines! Also, we have to be mindful that service level guarantees will be suspended according to the schedule below. UPS...

Continue Reading...

You have the achy feeling that somehow, someway, your parcel shipping is draining your company of valuable revenue. Every month you see profits melt away with ever increasing shipping invoice bills that you have no idea if they are correct or just plain filled with mistakes and lost saving opportunities. What are you missing in terms of savings and knowledge about y...

Continue Reading...

UPS Peak Surcharges Arrives in the Parcel World *Updated with SurePost Peak Surcharge After experimenting on several high-volume peak shippers last year, UPS announced on Monday that it is implementing Peak Surcharges on select packages tendered b...

Continue Reading...

Parcel Forum 2017 has just announced their conference line-up. Our very own parcel analytics gurus Bryan Van Suchtelen and James Matthews will be proudly representing Lojistic at the Forum this year. ...

Continue Reading...

Small parcel shipping has become an integral part of today’s business environment. UPS and FedEx dominate the parcel shipping industry with a combined market share of over 90%. This commanding position allows the carriers to dictate pricing and contract rules. Despite the carriers wielding so much control over its users, well informed Power Users of UPS and FedEx can still maximize their savin...

Continue Reading...

The holiday season is upon us! That means you need to get your shipments to your customers (or family!) on time. So whether your business or personal shipments are on your mind, be sure to take note of the following Christmas delivery deadlines for UPS, FedEx, and the USPS, broken down by service level. From our family at Lojistic to yours, Happy Holidays! Shipping Deadline Dates for Gu...

Continue Reading... By: Steve M.

$13 can buy you a lot of things. Like lunch, a movie ticket, a couple beers, or a large pizza. $13 also happens to be the amount you’re charged for an address correction fee on your shipping invoices. And if you’re a high-volume shipper, those $13 charges can add up really quick. The good news is that there are ways to prevent these charges from being incurred. And if somehow they kee...

Continue Reading... By: Steve M.

You know that it’s coming. It happens every year without fail. No, I’m not talking about parcel rate increases (not this time, at least). Nope, this time I’m talking about April Fools’ Day. Maybe it’s just me (though I suspect not), but I am keenly aware of and anticipate April Fools’ Day. I expect to be pranked. My spider senses are on unusually high-alert, yet every year on ...

Continue Reading...

Not many shippers know that almost all UPS and FedEx service levels have time in-transit delivery guarantees. Crazy, right? Even ground services have a guarantee to be delivered within a certain time frame.  If a shipment is even one minute late, you are most likely entitled to a refund. While a parcel audit will find and r...

Continue Reading... By: Steve M.

Last weekend my wife and I were craving a steak dinner. We grabbed the kids and headed to a well-known steakhouse chain, famous for their satisfaction guarantee on their food. Once seated, there it was, clearly stated on the front of their menu. “We guarantee the preparation of this meal to your liking, else you don’t pay.” Everything was great…until I received my steak. It was severely un...

Continue Reading...

Forget limiting rate increases to occur on an annual basis.  Apparently when you’re UPS and FedEx, you can decide to make adjustments or, more accurately, increases throughout the course of the year...on top of the annual increase. This year, in particular, we saw both carriers change their fuel surcharge indices twice—...

Continue Reading...

Apparently, UPS didn’t like drop shipping. But, since they’ve recently figured out a way to drive additional revenue from every company that uses UPS to drop ship anything, UPS will now love drop shipping. This is going to make UPS a lot more money. And all of this was brought to light in the 2016 UPS rate change announcement. ...

Continue Reading...

Parcel insurance rates are on the rise, and they have been for years. In fact, in the past five years, parcel insurance rates have increased 38%. That’s a big number. And when compared to price changes of some common household items, the increase seems even bigger. Over the past five years, the average price of a new car ...

Continue Reading... By: Steve M.

Are you insuring against lost or damaged packages? If you’re using the carrier’s declared value insurance, you’re most likely grossly overpaying. Here are a few secrets the carriers don’t want you to know. 1. You don’t actually get the first $100 of...

Continue Reading... By: Steve M.

Update: The USPS has postponed its rate increase that was scheduled for 4/26/2015, and FedEx has followed suit. FedEx has just announced the second SmartPost rate increase of 2015. Effective April 27, SmartPost rates will increase by 8.3%. The increase was brought about by a recent postage increase announcement by USPS. Shippers who have negotiated a general rate increa...

Continue Reading... By: Steve M.

Six weeks ago FedEx announced what will likely be the single largest rate increase on record for many shippers.  As predicted, UPS announced that they are following FedEx’s lead.  Effective Monday, December 29, 2014, UPS will impose dimensional weight (DIM) pricing on all Ground packages. To varying degrees, this change ...

Continue Reading... By: TylerG

Are you wondering how to determine shipping costs? Shipping costs are, of course, among the most important factors involved in determining the costs of your entire logistics operation. In order to make sure that you understand your costs and can plan for them in the future, you should standardize them to the extent possible. This requires a thorough, point-by-point review of the most basic operati...

Continue Reading... By: TylerG

Shipping comparison is one of the most important ways that you can save money on your logistics needs, but that does not mean it is easy to do an enterprise-wide shipping cost comparison. When you compare shipping costs, it is important to be methodical and ensure that you are taking all the pertinent factors into account. That being the case, you might wonder if the investment of time and effort ...

Continue Reading... By: TylerG

Shipping solutions can sometimes feel like more trouble than they’re worth. We know it, and so do you; but this doesn’t have to be the case for the upstart or the entrepreneur. Since the world has grown into an increasingly digital marketplace, more and more solutions to shipping woes are emerging. The legacy ...

Continue Reading...

Many businesses are hesitant to complain to the shipping giants responsible for getting their customers’ orders delivered to them on time. They may be aware of the fact that auditing their invoices for mistakes or attempting to renegotiate their carrier contract may save them some...

Continue Reading...

Whether you are a business that frequently ships parcels all across the country or an individual shipping small parcels to people in your state, you’re most likely to be using one of two major shipping forces - UPS and FedEx.  They have both controlled and been a part of a long-standing oligarchy in the small parcel delivery services industry with few competitors in their way.  For businesses,...

Continue Reading...

For all businesses that ships a constant amount of items, it’s important to note the changing fluctuations of the shipping world, whether it be the updates in new competitors, as we previously noted in our Amazon blog post, or the quarterly earnings calls.  These changes are important because they can help to prepare for and predict certain trends within future pricing and possible action the c...

Continue Reading...

Sometimes, there can be an overwhelming amount of forms to recognize and remember, when you are shipping items.  One of these forms is the FedEx commercial invoice when you ship packages internationally and will help clear the item through customs.  Here, we’ll better try to understand what the commercial invoice is and some tips on how to best fill it out.Let's take a close look at ...

Continue Reading...

Given the advanced technology and automated systems, it is a common (invalid) assumption that the customer billing systems of carriers such as UPS and FedEx are infallible and afford little to no room for billing errors. Shippers subscribing to this line of thought are committing a considerable oversight. Although many components of a carrier’s billing process are automated, there are...

Continue Reading...