Fedex And Ups Service Fill Your Noggin With Current Logistics News.

Apr 07

2021

FedEx Reinstates Limited Money Back Guarantees for Express Services

Posted: Apr 07, 2021

FedEx announced a limited reinstatement of its Money Back Guarantee effective April 6, 2021. This comes days after UPS’s limited delivery guarantee reinstatement that went into effect April 5, 2021. The timing isn’t the only sim...

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Apr 07

2021

UPS Reinstates Limited Service Guarantees for Next Day Air and Worldwide Express Services

Posted: Apr 07, 2021

UPS just announced its plan for a (limited) reinstatement of service guarantees effective April 5, 2021. Although it’s a step in the right direction, don’t cheer just yet. According to the fine print, this ‘reinstatement’ is only applicable to UPS Next Day Air and UPS Worldwide Express services, and it comes with extended delivery times. UPS Service...

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Mar 22

2021

Guaranteed Deliveries: How to Get Guaranteed Deliveries and Shipping Credits

Posted: Mar 22, 2021

There's been lots of conversation about guaranteed deliveries and a shipper's ability to file for credits in 2020 and this year. And if that doesn't quite make sense right now, it will. UPDATE March 29, 2021: Shippers still do not have the ability to file for refunds for late deliveries. Both UPS and FedEx have given no i...

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Feb 15

2021

Why is the Lojistic Refund Recovery Process Unique?

Posted: Feb 15, 2021

Lojistic helps companies track, manage and reduce their shipping costs, and an important part of that is the Lojistic refund recovery process. The Lojistic Refund Recovery Process At Lojistic, our client ...

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Feb 03

2021

Shippers Use The Air vs Ground Dashboard To Reduce Costs

Posted: Feb 03, 2021

UPS and FedEx have made it increasingly expensive to get your packages to your customers quickly. So, how do you strike the perfect balance of cost-effectiveness and fast delivery? Often, shippers make transportation purchasing decisions based on the branded carrier service levels (ie. UPS 2nd...

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Feb 01

2021

What You Need To Know About The FedEx Weekend Advantage

Posted: Feb 01, 2021

FedEx has been making some significant investments into its infrastructure. Today we'll examine how those investments will (or won't) create a “FedEx weekend advantage” over the competition. What is the FedEx...

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Jan 25

2021

Why It's Time For Reevaluating Sourcing Options and Operations

Posted: Jan 25, 2021

Reevaluating sourcing options is an important topic today. Many shippers who have come to rely on UPS and FedEx are feeling a bit handcuffed. The carrier networks are completely overwhelmed right now because of th...

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Jan 18

2021

What are the Benefits of Using Regional Carriers and Couriers?

Posted: Jan 18, 2021

Many shippers think that they have to rely on one or both of the big two carriers, UPS or FedEx, but there are other regional carriers and courier options available. Benefits of Contracting with Regional Carriers...

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Jan 04

2021

Should You Pay for Premium Services Without a Guarantee?

Posted: Jan 04, 2021

Guarantees for premium services used to be a given for shippers who work with FedEx and UPS. But things have changed in 2020. What Do UPS and FedEx Guarantee for Premium Services? Most services, with the ...

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Dec 17

2020

Controlling Shipping Expenses in a Carrier’s Market

Posted: Dec 17, 2020

If your business relies on UPS & FedEx, chances are your ‘spidey’ senses are tingling. With demand (packages needing to be shipped) far exceeding supply (UPS’s and FedEx’s ability to deliver packages while honoring service guarantees), limited options, and a lack of competition, the small parcel industry is in the throes of a carrier’s market. With ...

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Nov 16

2020

Holiday Shipping Guide: Shipping Deadline Dates

Posted: Nov 16, 2020

It’s a modern-day Christmas morning dilemma. You found the perfect gift online. You’re excited to see their reaction when they open it on Christmas morning. You place the order and keep your fingers crossed that it’ll be delivered on time. There’s no guarantee, but you take the chance. Then doubt starts to kick-in and you second guess your decision. “Maybe I order...

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Oct 11

2020

Most Important Things You Need to Know About Shipping Prices and the Holiday Peak Season

Posted: Oct 11, 2020

Holiday peak season is the time of the year when there's a large uptick in shipments for the small parcel carriers. FedEx and UPS typically waive their service guarantee, which provides recourse if the shipments a...

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Oct 01

2020

Prime Day 2020: How Will It Impact Your Shipping Network?

Posted: Oct 01, 2020

Amazon recently announced that Prime Day 2020 will be Prime Day(s)…as in plural. Set an alert and mark your calendar because Prime Day 2020 is Tuesday, October 13 AND Wednesday, October 14. The annual shopping holiday will grow from a one-day event to a two-day spending spree for millions of global deal seekers. ...

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Aug 18

2020

UPS and FedEx Announce New Surcharges

Posted: Aug 18, 2020

FedEx and UPS both recently announced new surcharges. Depending on your shipping profile, these new surcharges may impact your business. FedEx has continued the trend of applying surcharges to all International Services originating in Asia. UPS announced several new seasonal surcharges applicable to all Air Residential, Ground Residential and SurePost packages for all U.S. Origins and de...

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Aug 06

2020

On Time Performance (Not So) Well Done

Posted: Aug 06, 2020

Editor's Note: This post has been updated with new links and content. Original Publication Date: April 14, 2016 Today we’re going to explain and provide a better understanding of service guarantees. Let’s start with an explanation of UPS and FedEx’s service guarantees. ...

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Jul 23

2020

Is The "Annual" Rate Increase A Thing Of The Past?

Posted: Jul 23, 2020

Publisher's Note: This post has been updated with new links and content. Original Publication Date: December 10, 2015 Today we’re going to take a look at the details of annual rate increases. Let’s begin with how rate increases are typically rolled out. ...

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Jul 02

2020

How To Become a FedEx & UPS Power User

Posted: Jul 02, 2020

Publisher's Note: This post has been updated with new links and content. Original Publication Date: May 1, 2017 In this post, we’ll help you understand how to become a FedEx and UPS power user. Let's start at the beginning with what FedEx and UPS power users are. ...

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Jun 25

2020

UPS Drops Bomb on Drop Shippers

Posted: Jun 25, 2020

Editor's Note: This post has been updated with new links and content. Original Publication Date: October 26, 2015 This post will explain a fee that UPS and FedEx rolled out a few years ago. As a matter of fact, what they really did was drop a bomb on drop shippers. But before we get into what that is, let’s discuss the three bi...

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Jun 18

2020

5 Dirty Secrets About Carrier Declared Value Insurance

Posted: Jun 18, 2020

Editor's Note: This post has been updated with new links and content. Original Publication Date: May 21, 2015 In this post, we’ll cover declared value and declared value insurance. We're betting you're here to learn how you can cut shipping costs...

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Mar 25

2020

UPS & FedEx Suspends Service Guarantees Amid Global Pandemic

Posted: Mar 25, 2020

The global novel coronavirus pandemic has created great uncertainty all over the world. The disruptions to travel and commerce has led UPS and FedEx to suspend all service guarantees for Express, Ground and Freight for both Domestic and International shipments immediately and until further notice. This means that UPS and FedEx will no longer honor their promise to give you a refund when your s...

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Dec 09

2019

2019 Holiday Shipping Guide

Posted: Dec 09, 2019

Peak shipping season is here and to ensure your packages are delivered in time for the Holidays, download our Holiday Shipping Deadline Calendar below. In addition, please be aware of this year’s Peak Season surcharges. On October 1, 2019, UPS implemented the following Peak Season surcharges: Peak Season Large Package Surcharge* = Additional $31.45 per package Peak...

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Dec 02

2019

2020 UPS & FedEx Rate Increase

Posted: Dec 02, 2019

It's that time of year once again. UPS & FedEx are dishing out another costly general price increase to small parcel shippers effective December 29, 2019 for UPS and January 6, 2020 for FedEx. It is important to understand that the announced UPS & FedEx rate increases are only averages and the impact on your company could vary greatly. Over the past decade (2010-2020), UPS and Fed...

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Jul 25

2019

How To Make The FedEx Dimensional Weight The Most Cost Effective

Posted: Jul 25, 2019

The FedEx Dimensional Weight Explained The FedEx dimensional weight can cause a lot of problems for customers. As a company that processes a tremendous amount of shipping data, we see a lot of issues with this. One of the common issues we see is being billed at dimensional weight versus actual weight. So what does that even mean? To be able to understand how carrier pricing work...

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Jul 03

2019

FedEx Waivers Exposed By Fooled Customers This Year

Posted: Jul 03, 2019

FedEx Waivers Cause The Company To Lose Customers FedEx waivers are something that people often overlook and can cause you to lose money. For those of you shipping with FedEx, I want to inform you of a recent contractual trend that's on the rise. It jeopardizes your right to late delivery refunds...

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Jun 27

2019

The Truth About UPS SurePost And FedEx SmartPost Destiny

Posted: Jun 27, 2019

UPS SurePost And FedEx SmartPost Pros vs Cons UPS SurePost and FedEx SmartPost both have their pros and cons and I'm here to talk about that today. Now, one of the biggest pros is that it is a lot more affordable to use SurePost and SmartPost than it is to ...

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Jun 13

2019

FedEx and UPS Carrier Exceptions: This is the Way to Save Money

Posted: Jun 13, 2019

FedEx and UPS Carrier Exceptions Can Save You Money Alright, today we'll be talking about the different carrier exceptions. In particular, I'm going over carrier exceptions for both FedEx and UPS. They're very similar so I'll kind of go over them all in the same bucket. First, we'll talk about pick up exceptions. Sometimes no packages were picked up and pick up is not rescheduled. They...

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May 23

2019

UPS Customer Service: Never Again Pay Full High Charges

Posted: May 23, 2019

UPS Customer Service Basics The first thing you need to do is actually call UPS's billing department. Now, there's a particular number for UPS billing department. You can actually get to the billing department through the normal UPS customer service number. You press a number and they'll transfer you to the billing department. But there is a specific number in case you are doing...

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May 16

2019

FedEx Customer Service: Behind the Scenes to Save the Most

Posted: May 16, 2019

FedEx Customer Service Avenues for Refund To get a refund from FedEx, the first thing you do is call the FedEx Revenue Services. That's the billing department. They do have a normal FedEx customer service number that you can call. There is a billing department that you can call as well for FedEx Revenue Services. If you call the normal FedEx number, you can ask them to transfer ...

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Mar 14

2019

UPS Quantum View: When You See It Keep So Much of Your Money...

Posted: Mar 14, 2019

UPS Quantum View Keeps Your Money So as you can imagine, UPS looks down on the parcel auditing industry. Now, why might this be, you ask? It's because auditing services, like Lojistic, returns money to the shipper or custo...

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Mar 12

2019

FedEx Insight Will Make You Lose Money in Comparison

Posted: Mar 12, 2019

FedEx InSight: Why They Made It Hey guys. So as you can imagine, FedEx looks down on the parcel auditing industry. Now, why might that be? Well, auditing services like what Lojistic provides put money back in the shipper's pocket. FedEx Insight would otherwise allow FedEx to keep this money. So, as you can imagine, FedEx does everything that they can to deal with this. They co...

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Mar 07

2019

FedEx Contracts: Changes You Need to Know

Posted: Mar 07, 2019

FedEx Contracts Have Changed FedEx contracts have changed like UPS. In fact, FedEx calls it over-max fee while UPS calls it unauthorized charge fee. It's the same thing. It's for packages that are heavy and lar...

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Feb 26

2019

FedEx Service Guarantee Revisited: A Wealth of Refunds

Posted: Feb 26, 2019

FedEx Service Guarantee Basics FedEx service guarantee agreements work similarly to those from UPS. They actually call their FedEx service guarantee clause, "The Money Back...

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Feb 21

2019

UPS Contracts: Latest Important Updates Noted for 2019

Posted: Feb 21, 2019

UPS Contracts: Changes to Know UPS contracts changed in 2019. I would say some of the most notable impacts have been in some of the surcharges. So, in 2018, UPS took a massive increase in their over-max fee. That's when you're shipping very large packages, whether it be long or heavy. That fee went from $300 to $650 by the end of the year. This year that fee is still in effect. This is...

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Jan 23

2019

FedEx Delivers An Empty Guarantee and Its Brilliant!

Posted: Jan 23, 2019

FedEx business customers spending around $60,000 or more annually can expect to see a waiver of their “Money Back Guarantee” in their next FedEx Agreement revision, assuming a waiver isn’t already there.  A waiver of the FedEx Money Back Guarantee eliminates a customer’s right to a refund when FedEx fails to meet their time in transit commitment (aka guar...

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Jan 10

2019

Five Tips for Negotiating Anything From Cars to Parcel Carrier Contracts

Posted: Jan 10, 2019

These five rules apply to everything from negotiating the price you’ll pay for your next car to getting a better deal on the donuts you’re bringing into the office on Friday.  When applied to negotiating your parcel carrier contracts however, following these rules may save you enough to buy a fleet of cars, or enough donuts for your whole office building....

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Jan 08

2019

The Art and Science of Negotiating a “Best in Class” Carrier Agreement

Posted: Jan 08, 2019

“I’m a really bad negotiator”, said no one ever.  Especially in logistics. Case in point, I was on a sales call last week and the gentleman responsible for negotiating the existing UPS and FedEx contracts for his company was VERY confident in his shrewd negotiation skills.  “My new parcel rates are amazing. I just negotiated a 9% savings with my incumben...

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Dec 04

2018

2018 Holiday Shipping Guide

Posted: Dec 04, 2018

It's that time of the year again! Gather ye e-commerce retailers and all happy package senders...For the holiday shipping season is upon us. But to get those presents or boxes of coal to all the little boys and girls on time, we have to ship them by these deadlines! Also, we have to be mindful that service level guarantees will be suspended according to the schedule below. UPS...

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Jul 03

2018

Top 4 Reasons To Use A Parcel Audit Company

Posted: Jul 03, 2018

You have the achy feeling that somehow, someway, your parcel shipping is draining your company of valuable revenue. Every month you see profits melt away with ever increasing shipping invoice bills that you have no idea if they are correct or just plain filled with mistakes and lost saving opportunities. What are you missing in terms of savings and knowledge abou...

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Jun 21

2017

UPS Peak Surcharges

Posted: Jun 21, 2017

UPS Peak Surcharges Arrives in the Parcel World *Updated with SurePost Peak Surcharge After experimenting on several high-volume peak shippers last year, UPS announced on Monday that it is implementing Peak Surcharges on select packages tendered bet...

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Jun 13

2017

Parcel Forum 2017 Conference Line-Up Announced

Posted: Jun 13, 2017

Parcel Forum 2017 has just announced their conference line-up. Our very own parcel analytics gurus Bryan Van Suchtelen and James Matthews will be proudly representing Lojistic at the Forum this year. ...

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Dec 05

2016

2016 Holiday Shipping Deadline Guide

Posted: Dec 05, 2016

The holiday season is upon us! That means you need to get your shipments to your customers (or family!) on time. So whether your business or personal shipments are on your mind, be sure to take note of the following Christmas delivery deadlines for UPS, FedEx, and the USPS, broken down by service level. From our family at Lojistic to yours, Happy Holidays! Shipping Deadline Dates for Gua...

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Jul 29

2016

Addressing Address Correction Fees

Posted: Jul 29, 2016

$13 can buy you a lot of things. Like lunch, a movie ticket, a couple beers, or a large pizza. $13 also happens to be the amount you’re charged for an address correction fee on your shipping invoices. And if you’re a high-volume shipper, those $13 charges can add up really quick. The good news is that there are ways to prevent these charges from being incurred. And if somehow they ...

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May 17

2016

(April) Fool Me Once, Shame On You

Posted: May 17, 2016

You know that it’s coming. It happens every year without fail. No, I’m not talking about parcel rate increases (not this time, at least). Nope, this time I’m talking about April Fools’ Day. Maybe it’s just me (though I suspect not), but I am keenly aware of and anticipate April Fools’ Day. I expect to be pranked. My spider senses are on unusually high-alert, yet every year ...

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May 11

2016

Service Level Optimization - Getting the Best Bang for Your Buck

Posted: May 11, 2016

Not many shippers know that almost all UPS and FedEx service levels have time in-transit delivery guarantees. Crazy, right? Even ground services have a guarantee to be delivered within a certain time frame.  If a shipment is even one minute late, you are most likely entitled to a refund. While a parcel audit will find an...

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Jul 09

2015

What Does Your Car Have To Do With Parcel Insurance?

Posted: Jul 09, 2015

Parcel insurance rates are on the rise, and they have been for years. In fact, in the past five years, parcel insurance rates have increased 38%. That’s a big number. And when compared to price changes of some common household items, the increase seems even bigger. Over the past five years, the average price of a new car i...

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Mar 31

2015

FedEx Announces 8.3% SmartPost Rate Increase

Posted: Mar 31, 2015

Update: The USPS has postponed its rate increase that was scheduled for 4/26/2015, and FedEx has followed suit.  FedEx has just announced the second SmartPost rate increase of 2015. Effective April 27, SmartPost rates will increase by 8.3%. The increase was brought about by a recent postage increase announcement by USPS. Shippers who have negotiated a general rate incre...

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Jun 25

2014

UPS Announces 2015 DIM Price Increase

Posted: Jun 25, 2014

Six weeks ago FedEx announced what will likely be the single largest rate increase on record for many shippers.  As predicted, UPS announced that they are following FedEx’s lead.  Effective Monday, December 29, 2014, UPS will impose dimensional weight (DIM) pricing on all Ground packages. To varying degrees, this change w...

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Apr 09

2013

How to Determine Shipping Cost

Posted: Apr 09, 2013

Are you wondering how to determine shipping costs? Shipping costs are, of course, among the most important factors involved in determining the costs of your entire logistics operation. In order to make sure that you understand your costs and can plan for them in the future, you should standardize them to the extent possible. This requires a thorough, point-by-point review of the most basic oper...

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Jan 31

2013

Why Is It Important to Compare Shipping Options?

Posted: Jan 31, 2013

Shipping comparison is one of the most important ways that you can save money on your logistics needs, but that does not mean it is easy to do an enterprise-wide shipping cost comparison. When you compare shipping costs, it is important to be methodical and ensure that you are taking all the pertinent factors into account. That being the case, you might wonder if the investment of time and effo...

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Oct 10

2012

Mobile Apps to Ease Shipping Troubles

Posted: Oct 10, 2012

Shipping solutions can sometimes feel like more trouble than they’re worth. We know it, and so do you; but this doesn’t have to be the case for the upstart or the entrepreneur. Since the world has grown into an increasingly digital marketplace, more and more solutions to shipping woes are emerging. The legacy ...

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Oct 03

2012

How to Reduce Shipping Costs without Skimping on Customer Service

Posted: Oct 03, 2012

Many businesses are hesitant to complain to the shipping giants responsible for getting their customers’ orders delivered to them on time. They may be aware of the fact that auditing their invoices for mistakes or attempting to renegotiate their carrier contract may save them s...

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Aug 02

2012

How the Battle Between FedEx and UPS Affects Your Business

Posted: Aug 02, 2012

Whether you are a business that frequently ships parcels all across the country or an individual shipping small parcels to people in your state, you’re most likely to be using one of two major shipping forces - UPS and FedEx.  They have both controlled and been a part of a long-standing oligarchy in the small parcel delivery services industry with few competitors in their way.  For business...

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May 17

2012

What the Recent UPS Earnings May Mean for Your Shipping

Posted: May 17, 2012

For all businesses that ships a constant amount of items, it’s important to note the changing fluctuations of the shipping world, whether it be the updates in new competitors, as we previously noted in our Amazon blog post, or the quarterly earnings calls.  These changes are important because they can help to prepare for and predict certain trends within future pricing and possible action th...

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Mar 02

2012

Understanding FedEx Carrier Commercial Invoices

Posted: Mar 02, 2012

Sometimes, there can be an overwhelming amount of forms to recognize and remember, when you are shipping items.  One of these forms is the FedEx commercial invoice when you ship packages internationally and will help clear the item through customs.  Here, we’ll better try to understand what the commercial invoice is and some tips on how to best fill it out. Let's take a close look at...

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Jun 27

2011

Frequent and Costly UPS & FedEx Billing Errors

Posted: Jun 27, 2011

Given the advanced technology and automated systems, it is a common (invalid) assumption that the customer billing systems of carriers such as UPS and FedEx are infallible and afford little to no room for billing errors. Shippers subscribing to this line of thought are committing a considerable oversight. Although many components of a carrier’s billing process are automated, there are ...

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