FedEx Reinstates Limited Money Back Guarantees for Express Services | Lojistic [ ](https://www.lojistic.com)- Why Lojistic - [ All Inclusive. Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. 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Zero Cost. Every Lojistic solution. No limits. No fees. ](https://www.lojistic.com/pricing) - [ All Modes. All Carriers. All Currencies. Parcel, LTL, truckload, ocean, rail, air freight. ](https://www.lojistic.com/carrier-connectors) - [ Industries Served Retail, eCommerce, 3PL, manufacturing, and more. ](https://www.lojistic.com/industries-served) - [ Roles Most Impacted & How Supply chain & logistics, procurement, finance leaders. ](https://www.lojistic.com/roles-most-impacted) - [ Use Cases How Lojistic helps manage and reduce shipping costs. ](https://www.lojistic.com/use-cases) - Platform Features - [ Global Analytics & Reporting Predictive analytics and scenario modeling for all carriers globally. ](https://www.lojistic.com/shipping-analytics-software) - [ Rate Optimization & RFPs Tech-powered data prep, strategy, and rate impact analyses. ](https://www.lojistic.com/rate-optimization-rfps) - [ Parcel and Freight Audit & Payment *+PAY* Carrier refunds and payments automated and made simple. ](https://www.lojistic.com/freight-audit-and-payment) - [ GL Coding & ERP Sync Automatically code shipping costs down to the order level ](https://www.lojistic.com/gl-coding-erp-sync) - [ Lojistic API & App Integrations Easily integrate normalized shipping data to your business systems. ](https://www.lojistic.com/api-app-integrations) - [Pricing](https://www.lojistic.com/pricing) - [About](https://www.lojistic.com/about) - [Company](https://www.lojistic.com/company) - [Culture](https://www.lojistic.com/culture) - [Careers](https://www.lojistic.com/careers) - [Partner Programs](https://www.lojistic.com/partner-programs) - [Security](https://www.lojistic.com/security) - [Media](https://www.lojistic.com/media) - [Ratings & Review](https://www.lojistic.com/reviews) - [Videos](https://www.lojistic.com/videos) - [Blog](https://www.lojistic.com/blog) - [Contact](https://www.lojistic.com/contact) [Create Free Account](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false) [View Demo](https://app.lojistic.com/demo) [ Log In](https://app.lojistic.com/demo/account/login?trackDemo=false) FedEx Reinstates Limited Money Back Guarantees for Express Services =================================================================== ![Icon denoting blog author information in Lojistic’s content layout](/images/pages/blog/icon-author.svg)Rich Harkey ![Calendar icon used to display blog post dates on Lojistic’s website](/images/pages/blog/icon-calendar.svg)April 07, 2021 FedEx announced a limited reinstatement of its Money Back Guarantee effective April 6, 2021. -------------------------------------------------------------------------------------------- This comes days after [UPS’s limited delivery guarantee reinstatement that went into effect April 5, 2021](https://www.lojistic.com/blog/ups-service-guarantee). The timing isn’t the only similarity. FedEx’s ‘reinstatement’ only applies to select Domestic and International Express services. The [details](https://www.fedex.com/en-us/service-guide/money-back-guarantee.html) are as follows: - **Domestic:** - FedEx First Overnight - FedEx Priority Overnight\* - FedEx Standard Overnight - **International:** - FedEx International First - FedEx International Priority - FedEx International Priority Freight \*FedEx Express Priority guarantees are extended by 90 minutes. Packages now have until noon (vs 10:30 a.m.) for guaranteed delivery. The guarantees for all other shipments listed above are being reinstated with their normal commitment times. **The FedEx Money Back Guarantee remains suspended for all other FedEx services.** **Is The Service Guarantee A Return To “Normal?”** -------------------------------------------------- In a word: no. This limited version of service guarantees resembles the typical seasonal guarantee-restrictions FedEx imposes during the holiday season more than the pre-March 2020 service guarantees most FedEx shippers have known and relied on. **How Can Shippers Prepare For The Return Of Service Guarantees?** ------------------------------------------------------------------ Nobody knows for sure what FedEx and UPS service guarantees will look like. Afterall, there’s no guarantee (pun intended) that service guarantees will ever fully return to their pre-March 2020 versions. The return of service guarantees, despite it being limited, is a positive, following consecutive record-breaking quarters of profitability for the carriers. [Shippers can prepare for (hopefully) better days ahead by auditing FedEx (and UPS) invoices with Lojistic](https://www.lojistic.com/freight-audit-and-payment/parcel-audit). If there’s an error on your invoice, or a service failure, Lojistic will catch it. We’ll also help you [recover the refunds that you’re owed.](https://www.lojistic.com/freight-audit-and-payment/parcel-audit-recovery) **How Can I Audit My FedEx/UPS Invoices?** ------------------------------------------ Shippers should be taking advantage of the service guarantees by collecting refunds from FedEx/UPS when they don’t deliver on their promise. And the most effective way to ensure nothing slips through the cracks is by [using an invoice auditing service.](https://www.lojistic.com/freight-audit-and-payment) [Audit is just one free features of the Lojistic platform.](https://www.lojistic.com/freight-audit-and-payment) Within your account, you can download a list of potential credits, and [manage the recovery process yourself.](https://www.lojistic.com/blog/ups-fedex-refund-recovery-guide) Or, if you prefer, [Lojistic will gladly administer and manage the refund recovery process on your behalf.](https://www.lojistic.com/freight-audit-and-payment/parcel-audit-recovery) [Sign up for a free Lojistic account here to get started.](https://app.lojistic.com/demo/connect-carrier?activeStep=create-account&trackDemo=false) If you have questions about how this announcement may affect your business’s shipping costs, please don’t hesitate to [contact us](https://www.lojistic.com/contact). We’re here to support you and will continue to keep you updated as new announcements are made. [Click here for the official FedEx announcement.](https://www.fedex.com/en-us/service-guide/money-back-guarantee.html) ![Rich Harkey Headshot](https://www.lojistic.com/assets/public/users/rich.png) Author Rich Harkey Rich Harkey Senior Strategy Manager Rich Harkey is a results-driven professional with extensive experience in the logistics and supply chain industry. As the Senior Strategy Manager at Lojistic, Rich leverages over three decades of expertise to help businesses improve their shipping strategies and reduce costs. With a deep understanding of the requirements of shippers and the operational intricacies of carriers, he excels in everything from optimizing business rules and managing carrier invoices to negotiating carrier contracts. Rich's comprehensive knowledge of the logistics industry, combined with his strategic insights and passion for data analysis, has enabled thousands of companies to gain visibility into their shipping expenses, driving impactful results. [« Previous Post](/blog/leverage-freight-management-services) [Next Post »](/blog/readypay) **Lojistic Blog** [Recent Posts](https://www.lojistic.com/blog) | [Categories](https://www.lojistic.com/blog/categories) Why Lojistic ---------------- - [All-Inclusive. Zero Cost. ](https://www.lojistic.com/pricing) - [All Modes. All Carriers. 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