Methods to Manage Problems within Your Supply Chain

T Nguyen

May 25, 2012


We’ve previously discussed risk management in the supply chain and the importance of understanding globalized disasters and the best preparation for it.  In this blog post, we wanted to explore some of the more minute details supply chain managers have their hands full with, not only, the day-to-day operations and efficiency of the supply line but also quicker problems that crop up on a daily basis along with bigger issues as well.  How managers deal with these problems can greatly vary and has constantly been evolving since the start of the concept of the supply chain.  Through day-to-day research, we’ve found a few interesting scenarios and concepts that may help your supply chain manager and company to better manage these problems.  Take a look:

Proper Training:

One suggestion is that many supply chain managers may have knowledge about on-the-moment problem training but lack the training to visualize risk to better prepare for different situations.  Companies can do this through both formal training and running through scenarios with the entire team.  Additionally, analysts suggest training supply change managers on the latest software updates and technology to better facilitate training and awareness.

Implementing a Chaos Monkey:

Another concept companies can implement is the chaos monkey. The name sounds a bit funny, but the actual job is much more important than it sounds. The concept comes from Netflix in which a designated system randomly kills several services within the central architecture to literally create emergency test scenarios. Within the supply chain, Forbes suggests that one employee be designated as the chaos monkey to go down to the parts bin or receiving dock, pick up an item and start to call vendors to see if alternatives are available.  This concept is a more active form of risk management that can try and identify weaker links.

At Source, we’re here to give supply chain managers and business leaders both practical advice and methods to help optimize the supply chain.  We have experienced employees that have hands-on experience with carriers and businesses.  Make sure to talk to us for more information on the issues that matter to you most and to help optimize your supply chain experience!

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