Send Costs Packing: The Ultimate [and free] Shipping Cost Reduction Resource Author: Nathan Wheadon
August 01, 2022

The Send Costs Packing method outlines a number of cost savings strategies and tactics that any shipper can apply to control and reduce what they’re paying for shipping services. We’ll be rolling out this ten-part series (!) over the course of a few weeks, so be sure to check back regularly for new and updated information.

You can pick and choose what to use, or try them all. Either way, you're guaranteed to reduce your shipping costs in a meaningful way. 

Here's What You'll Learn & How To Apply It:

  1. Know Where Your ACTUAL Cost Reduction Opportunities Are [read below]
  2. Make UPS & FedEx PAY YOU For THEIR Mistakes [coming soon]
  3. Track ALL Invoice Errors & Service Failures [coming soon]
  4. Sometimes The Issue Is YOU, Not Your Carrier [coming soon]
  5. ALWAYS Ship With The BEST Service Level Option [coming soon]
  6. How Does Your CARRIER Views You & Your Shipping Characteristics? [coming soon]
  7. Understand Where & How Your Shipping Dollars Are REALLY Being Spent [coming soon]
  8. Identify, Control & REDUCE The Impact Of Surcharges And Fees [coming soon]
  9. The Best Way To Ask For & Get BIGGER Discounts & BETTER Rates From Your Carrier [coming soon]
  10. What Are Your Shipping Decisions SAVING or COSTING You? [coming soon]

We want you to understand how to control and reduce your shipping costs - and we want you to be able to do it on your own. In fact, our business is built on that philosophy. It's why we give our technology away for free. 

Here's some information that you should be aware of: SHIPPING RATES INCREASE EVERY YEAR! We detail what that has looked like over the past decade. [Click the image below view/download your report]


If shipping is a necessary function for your business and you’re relying on UPS, FedEx, DHL, USPS,, Endicia or any other parcel or freight carrier to fulfill that need - you could be saving a lot.

You’ll get a bunch of how-tos, tips and tricks to cut your shipping costs along with the tools and step-by-step guides to make it happen. 

When you control and reduce your shipping costs a lot of good things can happen for your business.  Bye-bye bloated shipping bills, hello profits! 

Make it rain

Some of the good "stuff" that you can make happen:

  1. Decrease your online cart abandonment rate
  2. Create a better experience for your customers
  3. Maximize your product margins
  4. Minimize the impact of constantly rising shipping expenses
  5.  Save a "ship"load of money 

You’re probably here because you think you're paying too much for shipping. YOU’RE RIGHT.

In fact, it’s never been more expensive to ship. And the carriers are really, really good at maximizing their profits off of you. When you Send Costs Packing, you’ll stop lining your carrier’s pockets. Instead, you’ll have “found” money that can be reinvested into your business. 

We’re talking about meaningful savings here. And it’s all money that your carrier would otherwise keep.

Here’s the reality: few understand what their shipping decisions are saving - or costing them. 

We’ve implemented the Send Costs Packing method on behalf of our clients to save hundreds of millions of dollars in shipping expenses for companies across all industries.  And now, you can do the same for your company. 

In fact THOUSANDS of businesses are currently using the strategies we'll outline here to: 

  1. Reduce hard shipping costs by 14.4% or more (sometimes up to 47%!)  
  2. Only pay invoices that are 100% accurate (invoice issues are a major PROBLEM for shippers) 
  3. Mitigate the impact of surcharges and fees (brace yourself, there’s A LOT)
  4. Eliminate costly operational practices (small tweaks = big savings) 
  5. Get the biggest discounts and best rates they’ve ever had (You gotta know what to ask for!) 

If you want to reduce your shipping costs by thousands, hundreds of thousands, or even millions, per year, this is THE method to do it. And it’s totally free to you.

Why do we give all of this away for free? Because we want you to understand your shipping challenges before you consider how to solve them. 

A little context is needed before we get to educatin’ 

UPS, FedEx, DHL and others constantly overcharge their customers. Even savvy shippers are overcharged without knowing. How is this possible?

The #1 reason why most businesses end up overpaying for shipping is because they have no way of understanding what their shipping decisions are actually costing them

THAT’S BY DESIGN. Shipping is complicated. Pricing is confusing. And the number of variables that dictate what you pay are enough to make anyone’s head spin. Even shipping and supply chain experts need constant refreshers. 

Complexity is the foundation the carrier industry is built on. 

We’ll let you in on a little secret: The carrier - shipper relationship is actually pretty lopsided. UPS, FedEx, DHL and other carriers can take advantage of their customers with no repercussions. So think of the Send Costs Packing method as couples therapy. But, you know, for you and your carrier. 

Part of why the carriers are able to charge so much is because of limited competition. But the main reason is because they keep your data a secret. It’s your data, but they treat it like it’s their own. And worse, they use it against you! 

It’s more likely that carriers know more about YOU as a shipper than you DO! It’s how they’re able to know exactly which “strings to pull” to ensure they’re maximizing their profits off of your business.  

Sneaky. Sneaky. 

Here’s a promise: if you implement the Send Costs Packing method, you’re guaranteed to reduce your shipping costs. 

It's undefeated in helping shippers like you save money and time.  When you’re able to offer your customers better shipping rates BECAUSE you lowered your own expenses, cart abandonment will drop. Did you know that over 50% of all online shoppers abandon their carts because shipping costs are too high? That’s a TON of potential revenue for your business. 

BONUS: Here’s how one online retailer reduced their shipping costs, then reinvested those savings back into their business to fuel growth


But high shipping costs don’t just plague online retailers. The carriers are unbiased in their ability to overcharge businesses, regardless of their sales model!

Wondering if you should offer free shipping? Check out this post first. Here’s a stat you should know: 66% of online shoppers think that shipping should ALWAYS be free, according to Small Biz Trends

Sending Costs Packing is kinda our ‘thang’. So let’s make it yours too. 

Let’s unlock your savings potential. 

Send Costs Packing Tip #1: Know Where Your ACTUAL Cost Reduction Opportunities Are 

There are plenty of ways to reduce your shipping costs. Sometimes the issue is with your carrier and sometimes, IT'S ON YOU. We’ll explore in detail below so you’ll know how to identify, then control what’s controllable. Before you can reduce your shipping costs, you need to know what factors are within your control and what isn’t.

Okay, so where do your actual cost savings opportunities lie? 

Let’s start with carrier issues.  

Costly carrier issues include your contracted rates and discounts, and the number of carrier errors that end up on your invoices. When your carrier makes a mistake, delivers a package late, when a service failure occurs or there’s an erroneous charge on your invoices, you may be entitled to a REFUND. We'll explore this is further detail at a later date, but for now, just know that carrier mistakes impact your bottom line. But that doesn't mean that you should just accept it as the cost of doing business. 

BONUS MATERIAL: Here's a Step-by-Step guide to recovering the refunds  UPS/FedEx owe you! [click the link or image below to view/download]

DIY Refund Recovery

But it’s not always the carrier’s fault. 

Sometimes you’re the issue. Acknowledging that is the first step to achieving your cost reduction goals.  Making operational practices, the packaging you’re using, the way your customer’s delivery addresses are stored in your fulfillment software system, the amount of time you spend processing carrier invoices, your carrier's DIM pricing and the number of shipments you’re sending with a suboptimal service level selection all factor heavily into how much you’re overpaying. You need to consider the total cost of shipping, not just what’s included on your invoices. 

In our post: Parcel Shipping, Size Matters, we explain in detail how your packaging might be costing you. Read more here. 

In many ways, controlling and reducing shipping costs is like breaking a bad habit. Once you identify the thing you want (or need) to fix, it becomes much easier to actually fix it.

This is the foundation that you need to SEND COSTS PACKING.

What's to Come: we'll get into the nitty-gritty of how you can actually procure your savings. We'll outline the steps you need to take to implement Tip #2: Make UPS & FedEx Pay You For Their Mistakes. We're talkin' REFUND here folks! 

Send Costs Packing Tip #2: Make UPS & FedEx PAY YOU For THEIR Mistakes. 

[update coming soon!]

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